Managed IT

your outsourced IT department.

Microsoft 365® licensing, a responsive help desk, and proactive management — so your team just works and you stop thinking about IT.

Strategic IT leadership — not just a help desk.

RAISING THE BAR ON MANAGED IT

Most IT shops wait for things to break. We don't.

Break-fix providers only get paid when something fails — which means their payday is your worst day. We flip that. We learn your business, watch your systems around the clock, and head off the problems before they cost you a day of work.

24/7Proactive monitoring and rapid response, day or night.
Flat-rateOne predictable monthly bill — no surprise invoices when things break.
LocalNorthwest technicians who learn your business and pick up the phone.

Everything your team needs to just work

One partner for the whole stack — your workstations, your network, your identity, and the support wrapped around all of it.

Responsive help desk

Real people who answer fast and fix it right — not a ticket queue that goes quiet.

Microsoft 365® management

Licensing, email, identity, and apps managed end to end — kept current and secure.

Monitoring & patching

Updates and security patches applied on schedule, before a gap becomes a breach.

Network & infrastructure

Switches, firewalls, Wi-Fi, and servers designed, maintained, and kept fast.

Onboarding & offboarding

New hires productive on day one — and departing staff cut off the same day, cleanly.

Vendor management

We deal with your software and hardware vendors so your team doesn't have to.

What that means for your business

Global-grade tooling, a local team that answers when you call.

Fewer fires, more focus

Problems caught and fixed before they reach your team. Less downtime, fewer interruptions, more time on the work that pays.

Predictable budget

A flat monthly rate replaces the surprise repair bills. You know exactly what IT costs, every month.

A partner, not a vendor

We sit on your side of the table — planning ahead, recommending what's right, and skipping what you don't need.

Frequently asked questions

Common questions about our services — answered straight.

How is managed IT priced, and what drives the cost?

Managed IT is priced based on your specific environment — number of users, device count, server infrastructure, number of locations, and the complexity of your network. A five-person office with laptops and a cloud line-of-business app is a very different engagement than a 40-person manufacturer with on-premise servers and custom software. truit builds a flat monthly quote around exactly what your business needs, so there are no surprise invoices and no paying for coverage that doesn't apply to you.

What's the difference between managed IT and break-fix IT?

Break-fix providers only show up when something fails and bill you for the repair. Managed IT is proactive: your systems are monitored and maintained around the clock, problems are caught before they reach your team, and costs are flat and predictable. The incentives are also aligned — a managed IT provider gets paid to prevent problems, not to fix them.

What does a managed IT plan actually include?

truit's managed IT plans include 24/7 monitoring, a responsive help desk, Microsoft 365 management, patch management, network oversight, onboarding and offboarding support, and vendor management — everything your team needs to stay productive without thinking about IT.

How quickly does truit respond to IT issues?

We target same-day resolution for most issues and immediate response for critical outages. You reach a real technician who knows your setup — not a ticket queue that goes quiet. Our 24/7 monitoring also means we often catch and resolve issues before you notice them.

Do I need an in-house IT person if I use managed IT?

Most SMBs using managed IT don't need a full-time IT employee. truit functions as your outsourced IT department — handling everything from day-to-day help desk support to long-term IT strategy, at a fraction of the cost of a single FTE.

Let's talk about where your IT stands

We'll identify the gaps, offer solutions, and give you a clear action plan focused on the results you want. No pressure — just straight talk.

Olympia 360-208-1082 · Spokane Valley 509-260-7242